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HELP! This thing doesn't work for me!

Answer: 

Our Design Center is a custom built one-of-a-kind web application. It's unique, and at times it can be temperamental! You can always submit a Design Center Request or request our Custom Graphic Design Services.
If you're having issues with our Design Center, here are a few solutions you can try:

  • Use a desktop or laptop computer.
    The Design Center works best on a computer, but should be usable on a tablet. Sadly, phones just don't have enough screen area for it to work with.
  • Refresh your browser window.
    This is especially useful if you have encountered an error while working on your design. Reloading the web page should load your current design back into the Design Center, and clear up any errors that may have occurred.
    Keyboard shortcuts to reload a webpage: Windows - use F5; Mac - use Command+R
  • Try a different web browser.
    Some customers are reporting issues with Internet Explorer. Also, some toolbar add ons and browser extensions can cause issues. Using a different browser may solve these types of issues.
    We recommend using Google Chrome, Mozilla FireFox, or Safari.

If you do run into issues, we would really appreciate any feedback. You can let us know what happened by submitting a web site issue to us. 
Some of the info that would help us with your issue:

  • The type of device you were using (computer, tablet)
  • Operating System and version
  • Your browser and version
  • A detailed description of the issue you encountered
  • Extra bonus points awarded if you open your browser developer tools and copy anything showing in the console tab.
    Different browsers and operating systems have different methods, but you can try F12 to bring up your dev console, or right click in the graph paper looking section of the page and choose 'inspect element'.
    From there, look for the 'Console' tab. Note that in some browsers (like Safari), the developer tools have to be enabled first (Settings>Preferences>Advanced>Show develop menu)

Browser Extensions/Toolbars/Plugins Known to Interfere with the Design Center
We recommend closing or disabling these browser extensions when using the Design Center

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