Help & Frequently Asked Questions

Can't find the answer you're looking for here? Please contact us with any questions.

Video Tutorials

How to Apply Wall Quotes™ Decals

Troubleshooting: Releasing the Decal from the Backing Paper

Troubleshooting: Decal Won't Stick to the Wall

Best Application Surfaces

Textured Surface Application

Apply A Two-Piece Decal

Glass Surface Application

Custom Decals

Creative Application

Frequently Asked Questions

General Information

Answer:

Yes. We understand your concern and consider it one of our highest priorities to ensure that our site is safe and secure for your personal information. We will never sell information to a third party and will only use your information for its intended purpose: to place your order with us. We use the most-up-to-date encryption software and have two systems which protect your personal information and payment information separately. If you are still worried about providing you credit card online, just contact us by phone and we will be happy to place the order for you. You may also take a look at our privacy policy.

Answer:

Yes. We certainly want you to be happy with your product and we do our very best to ensure that this is so. We are happy to provide a graphic preview of nearly all our products - in addition to the graphic previews available in our online design center - prior to production so that you can be sure that you're getting exactly what you'd like. From there we can adjust the details so that the product comes exactly as you've pictured it. If we’ve made a mistake on your order, please contact us and we’ll fix it immediately.  We also offer free color samples so that you can test the colors in your own home before making a decision.

Answer:

As you may have heard, a security vulnerability was found in OpenSSL, a rather popular technology that is used to secure web sites. Please rest assured that WallQuotes.com has been tested for this vulnerability and is safe. You can check sites at http://filippo.io/Heartbleed/ for this vulnerability.

Payments

Answer:

Yes, though it depends on the project and the volume. If you have a very large project you'd like us to work on and think you may qualify for a volume discount, contact us with the details and we will see what we can do from there.

Answer:

We accept all major credit cards (MasterCard, Visa, Discover and American Express), Paypal, and e-checks through Paypal. We only accept checks or money orders from customers who need to pay with a Purchase Order number and have contacted us for pre-approval. Production time on orders paid for by e-checks and check or money order will take longer (7 to 14 business days depending on your bank) because we cannot create your order until payment has cleared. We recommend using a credit/debit card or Paypal for the fastest processing of your order.

Answer:

Yes.  In addition to free shipping for all of our pre-designed Wall Quotes™ decals, we also offer additional seasonal deals.  You can also “like” us on Facebook and stay up to speed on all our recent news and occasional discount codes. Also, during certain promotional periods, you may receive a special discount code with each purchase that can be used on your next order or given to a friend. We also have a monthly drawing for a $50 gift certificate available to customers who provide us with high quality (clear and well-lit) pictures of how they used our stickers to be included in our ever-expanding photo gallery.

Answer:

We are currently working to enable automatic gift certificate creation and handling with our newly designed web site. If you hold a valid gift certificate from our previous web site, we will gladly honor it! Please contact us in order to use your gift certificate.

Refunds & Exchanges

Answer:

If you’ve ordered one of our pre-designed Wall Quotes™ decals, we’d be happy to exchange it for something else.  Please call us for a return authorization and then ship the item(s) back to us in the original packaging and include a note indicating the reason for the return and the item(s) for which you would like to exchange it/them.  If the new item costs more than the original item purchased, you will need to pay the difference; if the new item costs less than the original item purchased, no refund will be issued.  Our $5.00 flat rate shipping fee will also apply to the exchange shipment. Family stickers, custom designs, and custom vinyl lettering cannot be exchanged.

Answer:

Though we make every effort to ensure that you will not need to return your new Wall Quotes™ decal, we understand that sometimes things don’t quite turn out the way you expect.  Each order is custom-made to your specifications, but we are willing to accept returns for any of our pre-designed Wall Quotes™.  If you wish to return a Wall Quotes™ decal from any of our pre-designed collections for any reason, please call us for a return authorization and then ship the unused item(s) back to us in the original packaging and include a note indicating the reason for your return. Our address is 39 E. Basic Rd. Ste. A, Henderson NV 89015.  We will issue store credit for the order total (not including shipping). We cannot issue cash refunds for returns.
 
Please note - we cannot accept returns for family stickers, custom designs, or custom vinyl lettering. Therefore, when using our preview tool to design a custom phrase, please double and triple check the spelling, punctuation, and layout. 
We also understand that each computer monitor displays colors differently and cannot guarantee that the colors will match what you see on your screen.  To avoid confusion and disappointment, we're happy to send color samples free of charge so that you can compare colors in person and be sure to select just the right one(s) for your project before you order.
Also, we're always happy to accommodate special requests, so if you have any particular details you'd like to include, or if you'd like to see a preview before processing, just make a note in the comment section and we'll do our best to meet your needs. If by chance the order is damaged in shipping (which is very rare), please let us know right away and we'll take care of it. We are proud of our product and we know you will be too.

Domestic Shipping

Answer:

We ship exclusively with the United States Postal Service (USPS) and delivery confirmation is always included, unless prohibited by the Post Office. When items must be expedited we use Priority or Express Mail by USPS. This means you may use a PO Box as your shipping address for standard orders with no problem.  APO AE addresses are also totally fine.

Answer:

While production time varies slightly depending on which products you order, you can generally expect your order to arrive in 5 to 7 business days (to the continental United States). If you choose to pay with an e-check through Paypal, your order will not arrive until 5 to 7 business days after the payment clears (which can take up to 14 days, depending on your bank). 

Please note that extreme weather conditions can delay mail delivery and we are not responsible for such delays. Please contact us prior to ordering with concerns about delivery times; we’re happy to work with any deadlines.

Answer:

Certainly. Our priority and expedited rate starts at $15.00 and your order will arrive in 1 to 5 business days. 
The Priority rate includes moving your order to the front of the production line and shipping via priority mail to ensure quick delivery.  
The Expedited rate includes producing your order asap and shipping it via USPS express overnight mail. This is our only service that can provide a guaranteed delivery date, though delivery times can be affected by your USPS service zones. If you need your order at a specific time, let us know and we can make it happen.

Priority shipping rates are flat rate:

  • $15 for a 3 to 5 business day delivery window. Delivery times are not guaranteed because the USPS will not guarantee delivery on this service.

Expedited shipping rates depend on the order total:

  • If your order total is between $0 and $150.00, expedited shipping costs $60.00
  • If your order total is between $150.01 and $500.00, expedited shipping costs $100.00
  • If your order total is 0ver $500.01 expedited shipping costs $175.00

Depending on the time of day your order is placed and your USPS service area, your expedited order will arrive in 1 to 3 business days.

Answer:

We do all kinds of online shopping and we chafe at shipping charges too.  So we we try to keep shipping prices as low as we can, and free shipping is available.

  • For domestic orders under $75, standard shipping costs $5
  • For domestic orders over $75, standard shipping is free.

We also offer flat-rate Canadian ($10) and International ($15) shipping, as well as priority and expedited shipping options (that move your order to the front of the production line and often upgrade shipping speed).

If we have to re-ship your order because of an incorrect or insufficient address, you will be charged a re-ship fee of $5.00. We would very much like to keep our flat shipping rate low for all of our customers, so please check and double-check your shipping address at checkout.  Because, for example, if you live in Miami and put 7th St instead of 7th Ave, that changes the zip code and really makes things difficult.  Do us a solid and double check, eh?

International Shipping

Answer:

Standard shipping on Canadian orders: $10.00 
Standard shipping on all other International orders: $15.00 
Expedited shipping: International Priority delivery service may be available. Please contact us for more information and a quote for the additional shipping charge.

Please note that you are responsible for any customs fees charged by your country.

Answer:

Canadian and International orders naturally require additional time for delivery. Most orders, both domestic and international, are custom cut and shipped within 3 business days, but international delivery times vary depending on location. Most arrive within 7 to 14 business days from the shipment date.

Answer:

Canadian and International Priority delivery service may be available and are addressed on a case by case basis. Please contact us for more information and a quote for the additional shipping charge and delivery timeframe.

Answer:

Absolutely.  We ship all international orders through the Post Office.  Canadian orders qualify for $10 flat rate shipping.  But we’ll ship anywhere (we ship regularly to the UK and the Netherlands and have even sent Wall Quotes™ to India and Qatar). International customers will need to select our $15.00 flat-rate international shipping at checkout. We understand that international shipping rates can often border on punitive, so we do our best to offer you an affordable rate, but in any case you will be responsible for any customs, duty, applicable taxes and import fees that may be incurred during shipping.  Also, International Priority delivery service may be available. Please contact us for more information and a quote for the additional shipping charge and delivery timeframe.

Wall Quotes™ Decals

Answer:

Our vinyl Wall Quotes™ decals can be easily removed by placing a fingernail underneath a corner of the letter and pulling away. When removing the vinyl from glass, a windshield, or a mirror, do not use a razor blade as this will separate the vinyl from the adhesive and necessitate the use of a solvent to remove the adhesive. If you pull the vinyl away from the glass it will remove the adhesive at the same time and any trace of the adhesive can be washed away with a warm rag and gentle cleaning solution.

Answer:

Absolutely.  Just use a microfiber cloth (so the little fibers in say a paper towel don’t get stuck on the edges of the letters) and a gentle cleansing solution.  Wipe gently (you don’t want to tear the decal off the wall).  I’ve had a Wall Quotes™ decal on our bathroom mirror for more than five years now.  I clean the mirror regularly with glass cleaner and yes, a paper towel.  Every so often fibers stick to the edges, but I wipe them away with a microfiber cloth and it’s good to go.  Sparkling mirror, wall decal intact.  Same holds true when I wash the walls (which, let’s admit it, is fairly rare though the odd crayon incident has inspired a thorough cleaning every now and again).

Answer:

No. Our vinyl is renter-friendly, home-designer-friendly, and low-maintenance-friendly. We use a high quality vinyl made with a high quality clear removable adhesive that allows it to stick to your walls for years and removes easily without any damage or wear to the wall should you need to move or choose to change your home's décor. Just peel it off with your fingers and wipe the wall down with a warm, damp cloth and you're set. If however, you are placing the stickers on a wall or door where the paint is already peeling or bubbling, this could cause the paint to chip...but this disclaimer sounds remarkably like those that warn against using a hair dryer while in the shower.

Answer:

Yes, we use a high quality vinyl that has great flexibility without compromising adhesive strength. If your walls are textured, you’ll need to spend a little extra time to apply pressure to each letter/portion of the graphic during application in order to remove any air bubbles and ensure that the vinyl has formed to the texture. Standard orange peel texture offers no problem, heavier texture might pose problems – please contact us for a sample to try on your wall to ensure adequate adhesion. My walls are textured and that hasn’t stopped me – but it does take a little extra time and careful pressing to get the Wall Quotes™ to adhere properly. And every so often I need to repress a letter or two to help it reform to the texture. 

Answer:

You must wait at least 2 weeks for new paint to cure.  Although the paint is dry, it takes at least that long to be completely cured.  If you can – wait 3-4 weeks to be absolutely certain.  If you apply the vinyl Wall Quotes™ too soon, the adhesive will be compromised by the chemicals released as the paint cures, and will very likely buckle, stretch, and peel away from the wall.

Answer:

Our Wall Quotes™ are made of high quality vinyl with a self-adhesive backing. They’re very thin and designed to adhere to many surfaces. We use vinyl with a matte finish so that they literally look as though they’ve been painted on the wall (without all the trouble and mess of actually painting letters on the wall). They’re durable and will last as long as you want to keep them on the wall. Your vinyl letters will arrive on one sheet in what looks like three layers. The top layer is an opaque transfer tape, the second layer is your vinyl lettering and the third layer is a stiff wax paper-like backing.

Answer:

Ideally, you should apply the Wall Quotes™ decal within 3-4 weeks of receiving it.  The longer you wait to apply it, especially if it’s exposed to extreme temperatures, the more likely you are to have to spend more time on application.  The vinyl is rated for up to several years, but the opaque transfer tape is meant only for temporary use and its adhesive integrity is thus less reliable.  If you’ve stored the Wall Quotes™ for awhile, the transfer tape may not stick well to the letters, making it difficult to get them to release from the backing paper. Or it may stick too well, making it difficult to get the letters to stay on the wall.  It’s still totally possible to make the Wall Quotes™ work properly and get it to both release from the backing paper and stick to the wall, but it will take more patience and time on your part.  If you’re having trouble, please contact us and we’ll be happy to offer some suggestions to make this process as painless as possible.  But to avoid any complications – we simply suggest applying the Wall Quotes™ as soon as possible after it arrives in the mail.

Answer:

Unfortunately, yes. Our vinyl Wall Quotes™ work perfectly on many surfaces, but they won't stick to heavy texture, flat paint, plaster, raw concrete, unfinished wood, wallpaper, brick, or stucco and are not recommended for cinder block walls or paneling. If you're wondering whether they'll work on your wall or not, contact us and we can offer more direction and a small sample to test on the surface.

Answer:

Unfortunately, no. The Wall Quotes™ decals can only be used once.  They tend to stretch and often tear during removal; re-using them is therefore impossible. If you need something re-usable then check out our Textstyles™ line of canvas decals. Please contact us with any questions and we can create something that will meet your needs and rock your walls with awesomeness.

Product Questions

Answer:

We do.  We also offer several other specialty vinyl and custom colors.  Our reflective vinyl is a hi-grade outdoor-rated vinyl with a permanent adhesive - the same used by many ambulance companies.  It is well-known for its long life, reliability and flexibility.

Answer:

Absolutely.  We also offer full-bleed printing to eliminate the traditional white border around the graphics and designs (and we can do the traditional white space too).  These indoor graphics are also reusable and repositionable (which is awesome).  Please contact us for more information and a full quote for your custom project.

Answer:

We have several types of printed vinyl to meet all of your decor and signage needs:

Indoor Matte:
Repositionable, removable adhesive for decor or indoor signage applications. This material works best with at least 1/4 inch of white space around your printed area, but we can do full bleed contour cuts as well.

Textstyles™ Canvas Vinyl
Repositionable, resuable, removable, and very durable, this material is a vinyl-coated polyester fabric designed for indoor usage and has a beautiful canvas finish.

Outdoor Gloss: 
Permanent adhesive, with available lamination to protect your design from fading in the sun for up to 7 years. Perfect for any application from bumper stickers to store front windows.

Window Perforated: 
Removable adhesive, with available lamination to protect your design from fading in the sun for up to 7 years and from dust accumulation, this vinyl is designed to be see through from the inside for vehicle or store front signage applications. Vandal proof interior window perf material is also available.

Static Cling: 
Non-adhesive static cling material is available in both clear and white for temporary signage and decor applications. Please note that we cannot print white on clear.

Custom Designs

Answer:

Certainly. Just email us a vector art file (.ai, .cdr, .pdf or .eps) and your specifications and we can provide you with a quote. If you don't have a vector art file, you can email us with a digital image of the logo (.jpeg, .gif, .png) and we can work up an estimate. A custom art fee may apply if you do not have the vector file of your logo. Please see our Custom Designs page.

Answer:

Absolutely, we love designing new things, so please feel free to contact us and explain as much as you can about your idea. Tell us about the "look" you are trying to create - let us know if you have any particular fonts in mind and how big the space is that you would like to use and we'll be thrilled to help create the perfect design for you and provide graphic proofs via email along the way; This is a service we offer free-of-charge for almost all text-based designs.

Answer:

Custom art fees are based on the size and complexity of your design so they must be estimated on a case-by-case basis. Custom designs involving just text rarely require an art fee, but if we're creating a logo, modifying an existing logo and/or matching a particular design or shape then a custom art fee will apply.  Our graphic design fees start at $25 per hour. If you are not sure if your project requires an art fee, just contact us with your idea and we will respond with a full quote in one business day.

Answer:

Yes.  Though we have a huge selection of vinyl colors to choose from that will match nearly any décor, we also have a full-color printer and can match any CMYK custom color.  We know this will be particularly helpful for logos and company-specific color schemes.  Please contact us with the details of your project and we’ll be happy to provide a full quote in one business day.

Answer:

We have found that the same font is often known by several different names, and we have hundreds of fonts at our disposition, but not all of them are listed on our site.  If you can't find the exact font that you are looking for in our list online, just contact us with the font name (and a sample text if possible) and we will check our extensive font library. In most cases we will have the font you’re looking for or be able to find one very similar to it.